I Hate Ryanair

• RT @vanwienk: Just bought a €65 Ryanair ticket set to my Given Name. Cost of changing it to my full name? Why, only a €100! Fuck you, Ry … #
• RT @callumbush: How can Ryanair say a flight costs £10 when it really costs £40?! Do I have to whack on a trolley dolly outfit and walk … #
• RT @PharaohNuff: I hate Ryanair & the sheep like mentality it drives people to. That & the fact that people have paid for priority over … #
• RT @SearchGoat: I hate everything about Ryanair… They have sneaky charges every step of the way #Ryanairsucks #
• @ragznordset liking your music! in reply to ragznordset #
• RT @drunkenbones: puttana merda ryanair maledetta… Rapina di 40 euro a biglietto dovete morire !!! #
• RT @ianghep: Just arrived in Spain, man RyanAir are god awful! #
• RT @lilirose: Supposedly departing in 10 mins, no sign of plane at gate. So much for Ryanair’s claim of being on time more than any othe … #

Powered by Twitter Tools.

This story by a Mr Macbeth…

====================================

After we had completed the on-line booking for a flight to Mallorca, and proceeded to accept the cost by supplying our card details, we were astonished when the confirmation arrived the following day, and a further £30.00 had been added for paying by card at the rate of £10 per passenger.  This £10 is actually a £5 surcharge for each flight, outbound and inbound.  By all accounts this is for the privilege of printing our own boarding passes since the check-in desks have been scrapped.

However, worse was to follow!

There was a stipulation that boarding passes had to be printed, not when purchasing the air fares, but BETWEEN 15 DAYS before flying, and up to within FOUR HOURS of take-off.  This alone is seems to be a ploy guaranteed to net in more covert charges to the unwary - or in my case forgetful/naive as to this crucial ‘procedure’.  On arrival at the Ryanair check-in area, we had to confirm our details on one of those dreaded computerised machines, to discover that we three had to pay an extra charge of £120 because we had omitted to print our booking passes within the required time slot.  BE WARNED!  Make sure you print your boarding passes or you’ll be subject to these extortionate charges!

While Ryanair simply respond by asserting that their covert charges are “not illegal”, if it takes legislation to make ANY business more transparent and honestly run, then this must be done.  We already have a government who knows how to implement severe penalties upon their electorate who fail to toe the line in many aspects of daily life, so it can only be a well-practised procedure that needs applying to business as well.

Ryanair, Ireland’s largest rip-off airline, are yet again whinging about the Irish €10 tourist tax at airports for arriving passengers. In a sarcastic press release they claim to welcome the May traffic figures published by Fáilte Ireland which confirmed that the collapse in air passenger traffic is accelerating as May traffic fell by 15%, much greater than the 10% decline of the first four months to April. Ryanair claim that the collapse in passenger numbers has increased since the government’s €10 tax was introduced.

What Ryanair fail to realise is that there has been a fall in airline passengers globally and that this has nothing to do with a €10 tourist tax. Perhaps the trouble here is that people are finally understanding that Ryanair are out to rip them off and are choosing to stay away?

Ryanair seem happy to moan and whinge about €10 tourist taxes yet happily add €100’s to the price of a €1.99 ticket in the name of check-in, baggage and credit card fees when, infact, all these charges amount to are Ryanair taxes!

Ryanair, Europe’s largest rip-off airline, have today (30 June) made the absurd claim that their “Customer Service” is better than BA’s. What an absolute joke!

What Ryanair have done is take a report into on-time flights, cancelations and baggage performance and somehow linked this to customer service, whereas it is in fact an operational topic and nothing to do with customer service at all.

The publication of punctuality, flight cancelation and baggage performance statistics by the Association of European Airlines (AEA), for November ‘08 – March ‘09, does confirm that Ryanair has the best on time performance, the fewest cancelations and the least lost bags.

Ryanair confirmed that less than one bag (0.67) per 1,000 passengers was misplaced by Ryanair between November and March while AEA statistics confirmed that 17% of British Airways’ flights were delayed, 97.9% were completed and BA lost sixteen bags per 1,000 passengers, more than 20 times the number of bags lost by Ryanair.

BA carry at least 20 times the number of bags than Ryanair do due to Ryanair’s extra charges for checked in luggage. So is this result really anything to shout about? We don’t think so.

Ryanair also operate out of grass strips 100km away from where you thought you were going, which obviously helps with delays in departures when compared to BA who fly you to the city they say they are taking you to.

Don’t believe the drivel that gets pumped out from the Ryanair PR department. Fly BA.

Ryanair, Europe’s largest rip-off airline, have criticised the Dublin Airport Authority for it’s apparent failure to efficiently operate security last Saturday morning (27th June 09) which caused over 50 Ryanair passengers to miss their early morning flights. This is the second major Dublin Airport security failure so far this summer after long queues on 26th May resulted in over 100 passengers missing their flights.

Ryanair passengers reported delays of over 30 minutes to clear passenger security which contradicts the DAA’s recent claims that it takes a maximum of 15 minutes.

What Ryanair fail to make clear on the their press release regarding the issue is what they did to help those passengers who missed flights through no fault of their own. Were they refunded? Were they allocated space on another flight at no extra charge?

We doubt it. We’re sure Ryanair will have seen this as an opportunity to earn a hefty increase in revenue for the day.

We happened upon the following posted on PPRuNe.org. Sums up perfectly the average Ryanair experience from booking to arrival at destination.

============================

I’m so glad I don’t fly for Ryanair as just being a passenger with them is bad enough. The tension starts to build from the moment you log onto their website and just gets worse as your journey continues.

On line check in used to be an option but now you have no choice and still have to pay an extra £5 for it, then there is £5 for paying with a card, £1 extra if you want a confirmation by SMS, not that I do and cant imagine who would when you will have printed off a boarding pass with on line check in.

If one of their dreary looking staff hasn’t pissed you off by the time you get on board then the incessant announcements at max volume soon will.

Then the captain or FO makes some half hearted attempt to welcome you on board. One has to close their eyes during the flight to avoid being blinded by the interior colour scheme however sleep never comes as the screechy Spanish girl is still making her deafening announcements for scratch cards.

Top of descent arrives and one of the cockpit crew comes on again and reads off the TAF to the pax. I’m sure 99.9% of them are not interested in QNH and dew point or that the wind is 230 at 10 knots with broken clouds at 10000′. I’m sure the average pax on board may just be able to understand if they were told its hot and windy or cold and wet.

Maybe the cabin crew had run out of things to say on the PA so they handed it over to the cockpit to fill up some air time.

The last straw is if by some chance you land on time there is some cheesy announcement to say they are the number one on time airline or something like that. I guess they have to find something to brag about.

• RT @TheFuseMusic: ryanair, ryanair, they con you here and they con you there, can’t lean back in your low cost seat, ryan ryan air. smeg … #
• RT @Rajsumbal: Ryanair costs more than British Airways!
  http://is.gd/17ym5 #
• RT @thegurrier: @aquafortis NEVER use Ryanair unless you are broke, deranged, drugged or desperate. #
• RT @teaandcakes: I HATE RYANAIR WITH A BURNING PASSION. THEY ARE PRICKS. #
• RT @natashacull: ryanair cheap airline my ass noting but a bunch of robbers #
• RT @stephenkinsella: There’s nothing quite like the smell of a ryanair terminal. It’s like having your face rubbed in a succession of ho … #
• @stephenkinsella Indeed they probably did, it’s not their punctuality that gets up people’s noses though, rather the rip off tactics in reply to stephenkinsella #
• If Ryanair were a tennis player, t’would be Andy Murray. What an annoying prat. Hope he loses soon so we can get on with enjoying the tennis #
• @katebevan Try BA or Easyjet to Toulouse. Much better option in our opinion. http://www.ihateryanair.co.uk in reply to katebevan #

Powered by Twitter Tools.

Ryanair, Europe’s largest rip-off airline, has announced a partnership with Webloyalty, a supposed provider of online savings, discount and protection programmes, which claim to provide Ryanair UK passengers with discounts of up to 20% at over 700 top online retailers as well as best price guarantees, automatic extended warranty protection, and a £10 cash back cheque from Webloyalty every month in which they purchase a Ryanair flight, all for just £10 per month. Read the full press release from Ryanair news.

Consumers beware!
In February of this year, Debenhams, Asda, Thomas Cook, HMV and B&Q severed or suspended their ties with Webloyalty, after the scheme prompted a wave of complaints.

It is believed that hundreds of objections were made by angry shoppers, unaware they had been signed up to pay £10 a month in membership fees to the company’s Shoppers Discounts & Rewards programme.

A spokesman for B&Q said: “We’ve removed the website Shopper Discounts & Rewards from our affiliate network with immediate effect. We’re grateful that this matter has been brought to our attention and would like to apologise to any customer who has been inconvenienced through using this site.”

A spokesman for Debenhams said: “We would never want to be associated with such a scheme and we will review our relationship with Incentive Networks [a wholly owned subsidiary of Webloyalty] as a result of this.”

Webloyalty recruits members by placing pop-up ads offering customers £15 off future purchases on a range of websites. The small print states that by applying for the discount and entering personal details, shoppers agree to a subscription.

“It’s misleading, but it’s not illegal,” said Graham Charlton from digital publisher Econsultancy. “Generally, people scan information and don’t necessarily read the terms and conditions.”

In January, Webloyalty agreed an out-of-court settlement in the US as it faced legal action against its loyalty scheme Reservations Rewards.

A spokesman declined to comment on how many of its members had been refunded because of confusion over its sign-up policy.

We recommend you all steer well clear of yet another scam that Ryanair are trying to push on their customers. No doubt Ryanair are taking a kick back from Webloyalty for any sign-ups.

Europe’s largest rip-off airline, will soon bar passengers from travelling with anything other than hand luggage.

Ryanair plans to offer an “unlimited” allowance for carry-on bags that comply with government size limits while abolishing checked luggage from next spring, Chief Executive Officer Michael O’Leary said today. The airline anticipates savings of 20 million euros a year ($28 million).

“We’re going to move away from check-in luggage to more carry-on luggage,” O’Leary said at a press briefing in London. “This isn’t the end of civilization as we know it, it only sounds revolutionary. I can assure you it’s not.”

Ryanair is already scrapping airport check-in desks for passengers from Oct. 1, compelling people to register for flights via the Dublin-based company’s Web site. According to O’Leary’s new rule on baggage, passengers must carry all belongings onto the plane themselves and only when overhead lockers become full will items be stowed in the cargo hold.

Biggest Base

The U.K. Civil Aviation Authority said it won’t consider the case until Ryanair gives notice that it will go ahead with the change. BAA Ltd., which owns airports including London Stansted, Ryanair’s biggest U.K. base, said it will look at the proposal in more detail.

The Transport Department said it’s only responsible for size restrictions on carry-on bags, which must measure no more than 56 centimeters (22 inches) by 45 centimeters by 25 centimeters. O’Leary said at the briefing that people may no longer be able to transport items such as skis, before adding that details have yet to be finalized.

Excess Charge

Ryanair says that about 70 percent of customers already avoid checking bags. Passengers are currently allowed to carry aboard one item of luggage per trip weighing no more than 10 kilos (22 pounds). The carrier charges 20 euros to check in a bag weighing as much as 15 kilograms at the airport. It has an excess baggage charge of 15 euros per kilo, so that a 20 kilogram case costs 95 euros to stow.

BA, Europe’s third-biggest airline, said separately today that it was introducing a “Value Calculator” on its website to allow people to compare its fares with prices at Ryanair and EasyJet Plc, Europe’s No. 2 discount carrier.

Passengers can pay as much as 375 pounds ($615) in extra fees for a round trip with Ryanair and 79 pounds with EasyJet, British Airways said in a statement. As a full-service carrier, the London-based company says the price of its tickets covers free booking, ticketing, baggage check in and food and drink.

“The no-frills carriers claim they’re always cheaper,” Richard Tams, BA’s head of sales for the U.K. and Ireland, said in the statement. “Our calculator shows they are not.”

Walsh Review

Still, British Airways Chief Executive Officer Willie Walsh says in the latest edition of employee circular BA News that charging for items historically included in the ticket price is “an area we need to look at.” He said the company will stop short of short-term measures that might damage the brand.

O’Leary said today he’s also freezing capacity growth at Ryanair’s nine U.K. bases in protest at travel taxes. A 10- pound tax on each passenger is making Britain “an uncompetitive destination,” he said, adding that the charge will cost jobs and hurt tourist revenue.

Ryanair, Europe’s largest rip off airline, today (23rd June) confirmed that it will freeze growth at its nine UK bases with immediate effect. Ryanair highlighted that Gordon Brown’s £10 tourist tax, combined with the BAA Monopoly’s high airport charges have caused the loss of over 4.5 million passengers at the BAA UK airports in the first five months of the year.

Ryanair called on Gordon Brown to scrap this £10 APD tax and speed up the sale of Gatwick and Stansted airports to prevent a further collapse in UK tourism and related jobs next winter. If the UK traffic collapse continues for the full year the UK economy will lose over 10 million passengers, 10,000 airport jobs and over £2.5billion in tourism spend in 2009 alone, with the Government losing at least £350 million in VAT receipts.

The UK is now a high cost tourism destination which is in steep decline. Ryanair urged the British Government to follow the lead of the Belgian, Dutch, Greek and Spanish Governments who have recently scrapped similar tourist taxes and/or airport charges in order to reverse falling passenger numbers and prevent further tourism and job losses.

Ryanair’s Michael O’Leary said:

“Ryanair will grow by 15% this year to over 67 million passengers. However, the UK will not share in any of this growth in 2009 as Ryanair (the only major European airline continuing to grow) freezes growth at our nine UK bases. Gordon Brown’s £10 tourist tax will see Britain lose over 10 million passengers, 10,000 airport jobs and more than £2.5 billion in tourism spend in the UK this year alone. The Government should follow the example of their Belgian, Dutch, Greek and Spanish counterparts by immediately scrapping this stupid and regressive tourist tax to avoid any further devastation to British tourism and jobs.

Tourism is one of the UK’s most important industries and employers. It responds quickly to price changes. The Government’s £10 tourist tax is making the UK an uncompetitive destination and they must scrap this tax now to prevent a further collapse of UK passenger, tourism and job numbers. While the UK keeps taxing tourists Ryanair will switch its growth to other EU countries where low cost airports are growing and where Governments are welcoming tourists not taxing them.”