Comments on: Ryanair check-in surcharges

By: Mark Southall

Mark Southall — Mon, 05 Apr 2010 15:19:43 +0000

I have been stung for at least £100 name change because of the website time out setting. My wife and I were determined not to make any mistakes but the system kept timing out again and again that in the end we had to race through and must have got one of the four names wrong. I’ve just paid the charge by mastercard so they’ve probably charged me extra for that. I’ve learnt my lesson the hard way. I won’t be flying with them again – I don’t care how cheap they appear to be…unless you like gambling, DON’T FLY WITH RYANAIR. I believe their trick tactics are pure evil.

By: Han Maenen

Han Maenen — Sun, 06 Sep 2009 13:16:06 +0000

There is another problem: airlines use a ‘time out’ for bookings on the internet. If you take too much time going through the booking, at the end when you want to pay, you will get a message that your reservation has been timed out, cut off ‘for security reasons’ and you have to start all over again. I would rather think they use that trick to force you to go as quickly as possible through the booking process, so that you make errors and can be punished for them with extra charges!

By: Liz

Liz — Sat, 22 Aug 2009 12:54:10 +0000

To an extent I’ve got to agree with Iain.

After all the bad publicity, it should be obvious to everyone that flying with Ryanair is no longer viable.

I wasn’t on the ball when I booked recently.

I didn’t realise that Ryanair now have a total luggage allowance per passenger of only 15 kilos, 10 kilos below the single suitcase alloowance of other airlines and that Ryanair would try to charge my £180 extra at the airport. At least I found the solution to that – stick the heavy stuff in my hand luggage and check in the half empty suitcase.

I also didn’t realise when trying to get my return flight that Ryanair wouldn’t even be able to fly (technical failiure because Ryanair don’t do maintenance, they just subcontract to the cheapest local company) and would try to get out of paying compensation for the resulting 14 hour delay.

At least now I’ve learnt my lesson: NEVER EVER EVER FLY RYANAIR!

By: Debbie

Debbie — Thu, 13 Aug 2009 07:13:42 +0000

We fly with Ryanair from Liverpool on Sat, having read all the comments i am a little worried!!!!! watch this space…

By: iain

iain — Sun, 02 Aug 2009 12:10:26 +0000

Why complain?
Dont fly with the fucking airline in the first place. You know what they are like.

By: Han Maenen

Han Maenen — Sun, 02 Aug 2009 08:27:26 +0000

Well, Lisa, I assume that you work for this cattle transport company. Ryanairs’ contempt for its customers seeps off your reply. I regard the airline for which you work as a gang of thieves which manages to stay within the law while perpetrating its thievery. I do not accept your airlines’ vicious and mean rules and regulations, so I boycott it. It is true: Ryanair punishes people severely for their mistakes, more proof of Ryanairs contempt for its customers. People should repay contempt with contempt and thus stop flying on your airline. I hope that CrookAir will soon reap what it has been sowing for many years. BTW: Why should I get another credit card, just to please your airline? When will paying with an Electron card start to be charged, just like all other credit cards?

By: nelson111

nelson111 — Thu, 23 Jul 2009 21:53:08 +0000

This seems to be another scam,booking a flight for a friend I put her name in the white boxes at the top of the page,scrolled down and filled in the yellow boxes by autofill. When I received the confirmation e-mail it had changed the passengers name to mine! Ok I thought, get back onto the website and change the passengers name back. Easy and it only cost me £110 !!!Thieving barstewards.

By: LS

LS — Tue, 21 Jul 2009 14:59:04 +0000

They charge £5 per transaction to use your debit card, when they are probably charged less than £1 by the banks – for a return ticket they therefore charge £10 making an estimated profit of 400% on the 2 transactions (assuming banks charge them £1 – which is HIGH). You could use an electron card, correct, but that would mean to open a specific bank account just for this and frankly I believe this is unacceptabl. Why should I affect my credit rating or downgrade my account? only 7% of the UK use a VISA electron!

They charge £10 for ONLINE check in, again, assuming it costs them £1 to manage the online check-in per flight, they make further 400% profit. Aren’t these hidden charge?

They charge £10 per baggage to check in, with allowance of 15Kg (other companies have an allowance of 20kg) adn that’s £20 for a return flight

The most recent ticket I purchased cost £223.88, making these charges a whopping 17.9% of total transaction. If the ticket were cheaper the impact of these fees would have been even higher.

I have not paid less than £150 for any ticket purchased with them in the last 2 years. For that price I flew FIRST class with BA to Barcelona in June.

The thing that p***es me the most is the fact that consumers are not protected and this company is ripping us off without anyone stopping them.

By: Olearylover

Olearylover — Tue, 21 Jul 2009 14:16:50 +0000

Michael, is that possible? Next time my firm books me a Ryanair flight Ill sit there until they have called my name at least 5 times and then Ill board. If they ask me where I have been Ill tell them I was deliberatly delaying the flight because I hate them. I might even book in an empty suitcase for a laugh…..

Also I love the way that Ryanair staff come on this site to slag off their customers, with their now familiar (same person?) “you must be thick” type comments. Yes, we must be thick, to have ever flown with your disgusting airline.

By: michael@brussels

michael@brussels — Fri, 17 Jul 2009 16:12:41 +0000

Hello admin,

You put things exactly how they are: tortuous bookings in order to tire the costumer ripping him of at every single step of booking with fake taxes & charges.

Todays experience was that I wanted to print out the boarding passes for my wife+infant and me: well, how strange, but the infant didnt apear on the bookingconfirmation, so I had to call the reservation service @1,50 €/call 4 times before getting somebody on the line. And yes, my daughter is booked, but she is “only an infant” so she doesnt appear on the screen. In the mean time that makes an extra 13.5 € for Ryanair + 30′ of my precious time lost.

Lets fight this vicious, pennypinching, humiliating and time consuming business attitude with the same weapons: I am for a civil movement where we costumers delay passively the airplanes. Lets just arrive a bit late at gates (say 5 to 10 minutes). For security reasons Airplanes can not start without a passenger if his luggage is on board. And looking after it in the luggage compartment takes minimum 10 minutes. Ryanair makes fun of us – well just give ryanairs management their change (every minute of not flying airplane & crew cost a lot of money).