Flew with them from Birmingham to Spain & purchased priority boarding as I was flying with my parents & my young children. Flight out was no problem, exactly what we expected.

Return flight from Alicante was a different matter; no priority boarding & one member of staff. The hostess on the plane admitted they have real problems with Alicante as they refuse to operate the priority boarding scheme.

I wrote to Ryanair requesting a refund for the non existent boarding scheme and have just received a reply. The news is I can not have a refund as ‘additional services are non refundable’.

How quite bizarre!

Im afraid this is my first purchase with Ryanair and my last! They didnt tell us about the change until after we had booked and paid and then I noticed the change on the advisory travel arrangement email.

Lyingair has fucked us all, now watch, we are going to fuck you back, doesn’t matter how long it takes, we will never cease in our endeavor to bring lyingair down.

Anyway, this was on a sunday and i had a busy week after this and only managed to get a claim in on the following monday (8th day after the incident). Mind you it was nearly impossible to get hold of them but eventually they had told me that i can forget it because all claims should be made within 7 days. this 7 day period included 2 sundays which no decent organisation would count or at least not both.

i absolutely despise them for their policies and money grabbing whore attitudes but unfortunately the majority of customers who hate lyingair still fly with them because at the end of the day these bastards are the most competitively priced in the market. And although O’leary is an absolute shit-face, he knows one thing. Customers are highly price conscious and they will choose the cheapest fare most of the times no matter how bad the service is. This theory is perfectly reinforced by the fact that Lyingair now flies more passengers a year than British Airways. Utter disgrace.

Got caught out today!

After booking and paying for the flight we went to the online check in page (required since May the 21st) filled in our details passport numbers etc. but when we tried to check in my 10 year old daughter we realised that she needed a passport even though this was an internal flight and previously a passport was not required.

I must admit I had skimmed through their terms and conditions as I had read them a number of times before and did not notice the new requirement blah,blah,blah I thought!

On noticing my error I tried to contact them to explain what I had done and to see how this could be sorted out. I ended up on the customer (so called) help line where Emily (she would not give her full name) explained that I hadn’t a leg to stand on! I asked to speak with her supervisor over thirty times but was point blank refused. I explained that we had just forked out £164.00 and was on the verge of losing our hard earnt cash and was told there was nothing that could be done because of there no refunds policy and should have read this properly!!

My wife took over at this point as I was seriously starting to loose my cool and asked a further 10 times to speak to a supervisor to see what could be done. Emily eventually hung up on us!! The help line is charged at an excessive £1 per minute and we were pleading for about 10.
The cheek!!

I am self employed and would not dream of talking or dealing with my customers this way. I’d be out of business in a week.

The flight is later on this week and the only option left open to us was to contact the Passport Office to get an urgent fast track passport for my daughter at a cost of nearly double the usual price plus I loose a days pay as we have to hang aound in Peterborough (over an hours drive away) waiting for most of the day for it to be issued.

The very nice lady at the passport office said that many people have been caught out like us and they have been very busy as a result.

I wonder how many people out there have not known, thought of, or had the time and money to go to the passport office and have lost their money to Ryanair in this way? Seems like a nice little earner to me!

Don’t trust these people. Ok it was my mistake but their attitude towards me and my situation was disgusting.

Please be aware of this new policy.

I really don’t see why a child should have to have a passport to travel within her own country, unless they see children as potential terrorists!

Next the staff are always courteous and professional, and always willing to help. If you are too stupid to realise that its not their job to actually arrange your trip then thats your problem.

I have no problem with the credit card charges and my non-eu partner does not mind paying the extra £20 each way for checking in. Why should she.

I actually like the aircraft decor and the food is quite good and the coffee better than starbucks. The music on the plane can actually be soothing.

Finally if there are any problems, delays, lost luggage etc Iv always found the process to get things resolved is quite stress fee and user friendly with the Ryanair staff running their little socks off on my behalf.

All of the above is bullshit, if you hadnt already caught the sarcasm. I hate ryanair with the part of my black little heart that I have reserved for Josef Fitzl and Pol Pot. Mr O Learly must really be congratulated for inventing a way of totally ripping off evryone he can in any way he can and not be in prison. The man is disgusting.

I only fly with ryanair when my employer books the flight and thats only if there is no alternative. I pray for their demise (the recession MUST have some good news in it!) and that something very unpleasant occur to Mr O Leary like a drug smuggling charge, or bribery, or secret footage of him visiting a Thai Ladyboy in Limerick with Max Mosely. Something deeply embarrasssing and hopefully criminal, he is after all a crook.

It used to be the case that passengers were told, unofficially, to choose the online check-in option and then check in at the airport, where the charges were waived. Ryanair now–ever looking for a way to make another pound no matter how underhandedly—are now enforcing the charge for non-EU nationals. If you object, you are asked to write Ryanair for a refund. They no doubt assume correctly that most people will think that that is more trouble than it is worth. The charges are not large, but when one flies a lot, they add up.

In short: it can never be as cheap for a non-EU national to fly Ryanair as for an EU-national. This is DISCRIMINATION, and is, I suspect, illegal under EU law. (Even granted that I can apply for a refund, and supposing that my time is worthless, the stamp still costs something!)
But really it’s the ugly principle of the thing, not the money, that really makes me angry. In any situation in which I have a choice, I will avoid Ryanair. No matter how politely I have pointed out that this practice is unfair, Ryanair’s staff have simply been rude and hostile.

I also have had about 5 terrible experiences with RyanAir, though they started out just generally substandard and annoying and each flight over the past year seems to have gotten progressively worse.
2 days ago I ended up humiliated, furious and almost missed the flight, while my UK passport-holding husband and kids stood helplessly watching, the kids almost in tears with worry that I would be left behind. Then we were not allowed to sit in the 1st few rows despite öpen seating and the steward made a very nasty sarcastic comment to my husband when he couldn’t find our boarding passes (they confiscated them temporarily at the boarding gate).
Anyway, I’ll never fly with them again, even if I have to pay a bit more (usually not that much more, really) to be treated as a human and a paying customer, and not as a piece of annoying trash (as at RyanAir)!

Thanks for your posts.

I don’t doubt that there are millions of happy customers. That’s not however the point of this website. This is really a forum for people to voice their displeasure as opposed to ranting about how amazing their £12 sandwich was and how they love paying to check in. You’ll find those posts at http://www.iloveryanairandamfuckingdeluded.com

Regards,

The IHR team.