Posts Tagged ‘Michael O’Leary’

Ryanair chief O’Leary forced into humiliating apology over claims that Easyjet’s Stelios was a liar

Thursday, July 15th, 2010

Michael O'Leary, Ryanair's chief executive

Ryanair, the World’s most hated airline, have agreed to pay libel damages to the founder of EasyJet for falsely accusing him of suppressing reports about the company’s performance.

Sir Stelios Haji-Ioannou sued Ryanair because of ads which accused him of stopping publication of weekly reports on EasyJet’s on-time performance. One ad, which showed Stelios with a long nose, called on him to “stop hiding the truth.”

Stelios was no longer in management at EasyJet, but was a non-executive director and major shareholder.

When Stelios protested, Ryanair ran more ads proposing to settle the issue by a sumo wrestling match or a foot race, and calling Stelios a “chicken.”

The ads were published in The Daily Telegraph, The Guardian and on Ryanair’s website in January and February.

Chris Scott, a lawyer representing Stelios, said in court that Ryanair and its chief executive, Michael O’Leary, accepted that Stelios did not lie, had unreservedly apologised and agreed to pay damages and his legal costs.

“This was an unpleasant personal attack on me by a large public company, made worse by the way O’Leary responded to the legal complaints,” Stelios said in a statement. He was not in court Thursday.

Stelios’ representatives said Ryanair had offered 50,100 pounds ($64,200), which Stelios had accepted and would donate to his philanthropic foundation.

Le Figaro claim French Ryanair crew not paying taxes as required by EU law

Thursday, May 20th, 2010

French crew from Ryanair, the World’s most hated airline, are allegedly not fully paying tax, social insurance and pension contributions as required by EU law according to the French newspaper Le Figaro.

Ryanair are whinging that the claims are completely false and have notified crews that it will close the Marseille base in November if challenged by the Aix-en-Provence prosecutor.

Michael O’Leary moaned “We are not prepared to have our good name and reputation damaged by these unattributed leaks in the French media or by an unjustified ongoing investigation.

If the French authorities don’t want us to invest in bases and jobs at regional airports, then we will simply move those aircraft and jobs elsewhere.”

Ryanair in childish whinging rant about recent airspace closures due to volcanic ash

Monday, May 17th, 2010

Ryanair, the World’s most hated airline, are whinging once again about the current system in place to protect airlines from volcanic ash following the most recent disruptions.

London Heathrow and London Gatwick had been affected early on Monday but operator BAA subsequently stated that restrictions were lifted at around 11:00am – a decision which sparked a typically childish whinging moan from Ryanair about it not being fair and that they would stamp their feet and cry until something was done about it.

Ryanair claims the London Volcanic Ash Advisory Centre forecasting is “substantially fictitious”.

Seems somewhat odd that this is the same Ryanair that cancelled flights recently due to “ash” while every other airline flying the same routes was operating as normal. About.com’s Guide to Spain Travel quote somebody from the UK air regulatory industry as saying that “It was entirely a business decision on Ryanair’s part to cease all flights while others were still flying. There was no technical issue that he was aware of.”.

Hmmmm…

Ryanair then added “It would appear that there is one model for air safety for all other UK airports, but when it threatens the opening of Gatwick and Heathrow, these [forecasts] are simply ignored.”

Ryanair is insisting that the UK adopt a system whereby airspace within a 60mi (100km) radius around a volcano is declared hazardous, but airlines are permitted to fly outside of this zone as long as ash is not visibly present. If ash is detected on the airframe after landing, the carrier follows manufacturers’ guidelines.

“There cannot be one safety model for busy London airports, and a different safety model for smaller regional airports” moaned Ryanair chief Michael O’Leary.

Have you ever heard so much drivel in your life? Pathetic.

Ryanair cause uproar by refusing to pay compensation to those stranded by volcano

Wednesday, April 21st, 2010

Ryanair, the World’s most hated airline, are refusing to pay compensation to passengers left stranded by the volcano and only paying back the cost of the ticket, according to Breaking News Global.

They report that there is “fury” amongst passengers and state that:

“compensation claims continued to fall on deaf ears as the company remained steadfast in its approach to refuse help to those stranded by the volcanic eruption in Iceland.

Those seeking Ryanair refunds for cancelled flights will get the price of the ticket and nothing more, something that contravenes EU regulations.”

Bully boss Michael O’Leary has been quoted as saying:

“we’re definitely calling for a suspension of these ludicrous passenger compensation rules, which entitle passengers, even those paying 20 or 30 euro airfares, to seek reimbursement.”

EU guidelines state that accommodation, meals, drinks and alternate travel routes should be offered to passengers under these circumstances.

Ryanair are going against what EVERY OTHER AIRLINE is doing in withholding this assistance.

Ryanair’s continued poor treatment of passengers is likely to further damage an already tarnished reputation. The carrier were recently voted the “Least Favourite Airline” in a TripAdvisor poll of European airline passengers.

Ryanair apologises over second letter containing lies

Friday, April 16th, 2010

Ryanair, the World’s most hated airline, have apologised to a High Court judge over a second letter wrongly informing the Minister for Transport that the judge had publicly criticised him over delays in setting up a panel to hear appeals against proposed new charges at Dublin airport.

Mr Justice Peter Kelly had received an unreserved apology last month from Ryanair chief executive Michael O’Leary over an earlier letter from Mr O’Leary also misrepresenting the judge.

Yesterday Mr Justice Kelly expressed serious concern about the second letter, written by Ryanair’s head of legal affairs Juliusz Komorek, which repeated the misrepresentation.

When Martin Hayden SC, for Ryanair, said Mr Komorek’s letter of March 12th last merely “referred back” to the letter by Mr O’Leary to the Minister on February 25th, that argument was rejected by the judge and counsel for the Dublin Aviation Authority (DAA).

Cian Ferriter, for the DAA, said the letter was part of Ryanair’s “gross misconduct” of its legal proceedings over the proposed new charges, and the court was entitled to take that into account in deciding whether to dismiss the proceedings now.

There was a “deeply ingrained culture” of “casual and rampant” disrespect for the court process and for anyone who gets in Ryanair’s way, counsel said.

The attitude was “if you are not with Ryanair, you are corrupt, incompetent, a failure” and in the pocket of the Minister and others.

After Mr Justice Kelly pursued the matter of the second letter, disclosed to the court by Ryanair itself following the hearing involving Mr O’Leary on March 26th last, Mr Hayden apologised on behalf of Ryanair over Mr Komorek’s letter but denied the judge’s suggestion he had to be “goaded” into the apology.

Mr O’Leary had on March 26th apologised in court over the “lie” in his own letter to Minister for Transport Noel Dempsey alleging the judge publicly criticised the Minister over “inexcusable” delays in setting up an appeal panel against the Commission for Aviation Regulation’s (CAR) decision fixing the maximum charges the DAA may levy at Dublin airport for the five years up to 2014.

The Minister had told Mr O’Leary in a letter of January 10th he would be setting up a panel.

Yesterday the judge heard preliminary arguments to dismiss Ryanair’s application for leave to bring a judicial review challenge to the CAR decision and reserved his ruling.

Both the CAR and DAA argued Ryanair should be refused leave because it had itself said the appeal panel could address its grievances with the CAR decision more speedily and more cost effectively.

They also argued Ryanair’s grounds for judicial review all related to the merits of the decision when judicial review can only address whether there was illegality of unfairness in how a decision was reached.

Rejecting the arguments, Mr Hayden said Ryanair, while favouring an appeal, was also entitled to pursue judicial review. One of Ryanair’s difficulties was that the appeal panel’s decision was not binding on the CAR, who had also refused to agree to a request from Ryanair to extend the two-month limit for judicial review until the appeal was decided.

Ryanair’s hypocrite O’Leary caught lying by a High Court Judge

Friday, March 26th, 2010
Michael O'Leary, Ryanair's chief executive

Michael O

Michael O’Leary, the CEO of Ryanair, the World’s most hated airline, has today been branded as “pathetic” by a High Court Judge after being caught out lying in a letter to Ireland’s transport Minister.

This is the same O’Leary who insinuated that Easyjet’s Stelios Haji-Ioannou was a liar in an advert campaign that portrayed him as Pinocchio. Stelios will of course see O’Leary in court over that one!

Mr Justice Peter Kelly said Mr O’Leary was lucky not to be found in contempt of court for what he described as ‘a serious state of affairs’.

The judge made his comments in an interim ruling in an ongoing case by Ryanair against the Commission for Aviation Regulation over airport charges.

The judge said he became aware last Wednesday that a letter had been written by Mr O’Leary to Mr Dempsey which misquoted him as being critical of the Minister delay in establishing an appeal panel.

Mr Justice Kelly said he found it quite extraordinary that Mr O’Leary misrepresented him in a letter to a Minister while writing it with the benefit of a transcript of earlier proceedings.

He said Mr O’Leary’s attempt to justify this in the witness box was ‘pathetic’.

The judge said Mr O Leary had apologised fully in the witness box today and because of that he would not hold him in contempt.

He also said that Mr O Leary had agreed, only when prompted by the court, to write to the Minister clarifying the situation.

However Mr Justice Kelly said having seen the way in which Ryanair conducted its correspondence in this case, he would have to insist that they saw the letter before it was sent.

In the witness box today Michael O Leary apologised for the letter.

Speaking to reporters after the hearing, Mr O’Leary said he would take a lot more care to make sure the letters he drafts in the future to the Minister and the Commissioner for Aviation Regulation are ‘factually accurate in every respect’.

When asked if he was chastened by the experience, he said he always learns something when he visits the Four Courts, in terms of drafting his letters and the conduct of our legal action with the Commission for Aviation Regulation.

He said he would be drafting a letter to the Minister in the next hour, and ‘humility would be appropriate in this case, yes’.

Ryanair criticised by EasyJet Chairman Michael Rake over inappropriate comments

Friday, February 19th, 2010
Michael O'Leary, Ryanair's chief executive

Michael O

Ryanair, the World’s most hated airline, have been slated by Michael Rake, the chairman of EasyJet, who has described comments made by Ryanair boss Michael O’Leary against Easyjet founder Stelios Haji-Ioannou as “inappropriate, inaccurate and personal attacks”.

Mr Haji-Ioannou last week issued libel proceedings against Mr O’Leary after the Ryanair chief executive depicted him as a liar.

Mr Rake made the comments in an address to shareholders at Easyjet’s annual general meeting in Luton yesterday.

Ryanair had earlier this month published advertisements depicting the Easyjet founder as Pinocchio and accusing him of failing to publish the airline’s punctuality data.

Ryanair named and shamed in list of least ethical companies in the world

Friday, January 29th, 2010

Ryanair, the World’s most hated airline, have been named in the 12 least ethical companies in the World.

This week, the Swiss research firm Covalence released its annual ranking of the overall ethical performance of multinational corporations. The idea behind the Covalence research is that there’s value – both for companies and consumers – in measuring corporations against an ethical standard.

To complete its ethics index, Covalence compiled both quantitative and qualitative data, spanning seven years, for 581 companies. The data encompass 45 criteria that include labor standards, waste management and human rights records. And because it is a reputation index, the Covalence survey also incorporates media, industry and NGO documents into its evaluation.

It came as absolutely no surprise to us, therefore, to discover Ryanair listed in the top 12 worst companies in the World.

In it’s findings, Covalence noted that Michael O’Leary, the CEO of Irish budget airline Ryanair, is “known for his outrageous behavior and aggressive cost-cutting measures” and that “employees of his company are reportedly forbidden from using the company’s pens or charging their cellphones with its electricity”.

O’Leary has also been known to get nasty with customers, yelling and cursing at one person who requested a refund after a relative fell ill.

Congratulations to O’Leary and Ryanair on their effort at gaining this fabulous accolade.

Ryanair to increase fares

Tuesday, January 26th, 2010

Ryanair, the World’s most hated airline, plans to increase its fares at its Dublin hub and probably across its European network, Chief Executive Michael O’Leary was quoted as saying on Thursday.

O’Leary told the Irish Times newspaper average fares could rise from the beginning of its next financial year in April.

O’Leary is to hold a news conference later on Thursday to discuss changes to Ryanair’s summer schedule from Dublin Airport.

“There will be an extensive range of frequency and capacity cuts (in Dublin) starting on the 28th of March,” O’Leary told the newspaper.

Ticket prices are closely watched by analysts and O’Leary said he would be surprised if they didn’t go up by at least 5 to 10 percent out of Ireland.

He added that average fares across the entire airline could rise from April 1.

Ryanair boss finally speaks some sense

Wednesday, January 6th, 2010

The boss of Ryanair, the World’s most hated airline, claims he has become so unpopular with the airline’s passengers that half would be happy to see him dead.

Michael O’Leary said many more would rejoice when he finally steps down in around two years’ time after more than 17 years at the helm.

“I think there will be great joy, I think there will be dancing in the street at the idea of O’Leary leaving Ryanair,” he said.

“It will be a nicer, warmer, caring airline with me gone. I think half our passengers would like to see me dead and buried, actually, and eventually they’ll get what they want. Frankly, I couldn’t care less as long as they fly with us.”

Mr O’Leary (48), who recently announced he is considering ripping out seats on some services to take standing passengers, admitted he had done little to improve his image but said he was unconcerned about what people thought of him.

He predicted that once he had gone, the public perception of Ryanair would improve.

“I don’t think I’ve done a very good job on the whole customer image of Ryanair,” he said.

“Actually the service is phenomenal in terms of fares and our performance on punctuality, lost bags, and cancellations. One way or another we’re going to change come 2012.”

Asked about the qualities his successor would require he said: “All the qualities that I don’t have — sensitivity, passenger care, environmentally sensitive — all that kind of good, warm crap. They’d need to make up for 20 years of my mis-management in the areas that I don’t manage well.”