Posts Tagged ‘Passengers’

« Older Entries

Ryanair aircraft aborts takeoff after engine swallows seagull in Italy

Monday, August 23rd, 2010

Ryanair, the World’s most hated airline, have had two engine issues in quick succession, the latest caused by a seagull being ingested into an engine during take-off.

Just earlier today we reported that a Ryanair aircraft had suffered problems that resulted in an engine being shut down in flight whilst on approach to Santander in Spain, the cause of which is not yet determined. This time round, a rogue seagull, fed up with Ryanair’s rip-off hidden charges, decided to dive bomb the plane on take-off and got mashed up by the CFM56 turbofan engine.

The Ryanair Boeing 737-800, registration EI-DAV, was due to fly from Cagliari to Frankfurt Hahn (No where near Frankfurt by the way) with 120 passengers on board. The airplane managed to slow down safely and returned to the terminal on one engine.

At this point you’d think the passengers would be let off the aircraft? Oh no, not with Ryanair. The oh so pleasant airline forced them to remain on board for 4 hours while repairs were looked into. Only when passengers started calling the police demanding they be “freed” did Ryanair finally allow them to get off and then admit the plane was buggered after all and they’d all have to wait for a replacement resulting in passengers arriving in Frankfurt (not actually) about 9 hours late.

Another on-time arrival with Ryanair.

Tags: , , ,
Posted in New Site Postings | 1 Comment »

Ryanair aircraft engine shuts down during flight to Spain

Monday, August 23rd, 2010

An engine on an aircraft operated by Ryanair, the World’s most hated airline, has been shut down in mid-air during a flight from Ireland to Spain.

The Ryanair Boeing 737-800, registration number EI-DLV and operating as flight number FR-7152 from Dublin to Santander, was on it’s approach to Santander airport when the crew reported they needed to shut down an engine. The airplane continued into Santander and thankfully arrived in one piece.

A replacement Boeing 737-800 was dispatched to Santander in order to perform the return leg but this resulted in a delay of over 9 hours for the poor passengers waiting to board in Spain.

Passengers were not charged extra for the luxury of a replacement aircraft, as far as we know.

Mr O’Leary was not ingested into the engine and therefore this could not have been a contributing factor to the incident.

Were you on this flight? If you have any stories or photos, please do email us at editor@ihateryanair.co.uk

Tags: , , , ,
Posted in New Site Postings | No Comments »

Ryanair urged to bring in safer boarding procedures following 3yr old girl’s fall from aircraft stairs

Thursday, August 12th, 2010

Ryanair, the Worlds most hated airline, have been urged to conduct a review of their procedures after a three-year-old girl fell off the top of aircraft stairs, through a bloody great big gap, onto the tarmac below.

Sasha Slater, a journalist for the Evening Standard, was carrying her 18-month-old son plus bags, up the steps of the aircraft without any assistance being offered by the cabin crew, at Stansted, in July 2009 when her daughter fell from the stairs.

The Air Accidents Investigation Branch report said Ryanair should ensure assistance was available to passengers with children and with special needs.

Olga was climbing the stairs unaided when she fell through a space between the handrail and the level platform at the top of the steps. She was airlifted to hospital after receiving immediate medical help.

The Air Accidents Investigation Branch (AAIB) report said: “The gap between the extendable handrail and the upper platform of the Boeing 737 airstairs represents a hazard to small children boarding or disembarking the aircraft.”

The modifications proposed by Ryanair after last month’s incident provided “only a limited physical protection against falling”, the AAIB added.

The AAIB recommended that Ryanair review boarding and disembarkation procedures “so that assistance is made available to passengers accompanied by children and those with special needs”.

“I Hate Ryanair” staff have travelled on Ryanair in the past with small children and we found the experience absolutely disgusting. The cabin crew were rude, arrogant and offered no assistance what so ever when it was required.

We don’t think the modifications to procedures that Ryanair are offering are enough and urge parents with children to fly with a proper airline with safer boarding procedures.

Tags: , ,
Posted in New Site Postings | 3 Comments »

Ryanair have passenger arrested for refusing to pay for disgusting sandwich on board flight

Wednesday, July 21st, 2010

Ryanair, the World’s most hated airline, have had a passenger arrested upon arrival at his destination for complaining and refusing to pay for a disgusting sandwich, report VG Nett.

Henry Wolf, 52, was on a flight from Germany to Rygge (somewhere in the middle of nowhere) when he decided to live life on the edge and buy some of the Ryanair in flight food, if one can call it that. He decided to buy the “Freshly Made Premium Sandwich” for 4.50 euros from the airline’s “menu”.

“I thought I’d be a little crazy and buy the one that was described as “freshly made” instead of the one that was described as “normal” for three euros.” said Mr Wolf.

“When I got the sandwich it was so different from that in the menu and was as soft as rubber when I took a bite. I believe it was inedible”, he added.

Mr Wolf called over a stewardess and said that he wanted to return the food and that he would not pay for it. He explained that he would pay for the beer he had ordered and that perhaps he could swap the sandwich for a chocolate muffin.

The stewardess replied that she would report him to the police. We can only imagine that this would be for theft?!?
On arrival, 3 police officers were waiting and arrested him, taking him away for interrogation!

“When the police heard why they had been called they laughed their heads off” said Mr Wolf.

“I’ve traveled a lot, but never experienced anything like it. I think Ryanair overreacted, and that was pretty stupid to contact the police for a sandwich” he said.

Police at Rygge confirmed the somewhat unusual event.

Tags: , , ,
Posted in New Site Postings | 10 Comments »

Ryanair passenger seriously injured in accident in Girona

Friday, July 16th, 2010

The Aviation Herald is reporting today that a woman fell from the airstairs from a plane operated by Ryanair, the World’s most hated airline, seriously injuring herself.

The Ryanair Boeing 737-800, registration EI-DAX performing flight FR-9396 from Girona to Leeds with 162 passengers and 6 crew, was boarding for departure, when a female passenger fell through the railing of the integral air stair of the aircraft.

The NTSB reported, that the woman received serious injuries.

The accident is being investigated by Spain’s CIAIAC (Comision de Investigacion de Accidentes e Incidents de Aviacion Civil).

This is not the first time that Ryanair have had problems with the airstair units that they insist on using to save money.

On June 27 last year, a Boeing 737-800 had parked at Dublin Airport following a flight from Krakow. During disembarkation from the rear door the first three passengers emerged from the aircraft onto the mobile air stairs unit. The stairs then partially collapsed.

Investigators for the Air Accident Investigation Unit (AAIU) of the Department of Transport, found the locking mechanism on the unit was creating a “false” lock condition which was sufficient to allow one person to stand on the sliding stair without adverse consequence, but not three.

Read more: http://www.irishexaminer.com/ireland/kfcweyojidoj/rss2/#ixzz0tqQvZS24

Tags: , , ,
Posted in New Site Postings | 4 Comments »

Woman thrown off Ryanair flight ‘for skin condition’

Wednesday, June 16th, 2010

Ryanair, the World’s most hated airline, have thrown a woman off a flight in Spain because cabin crew feared a rash on her arm was contagious, despite assurances from a doctor on the flight that it was not.

A senior flight attendant noticed spots on the arm of Patricia Roa, a 59-year-old Spanish woman, and asked her to leave the plane before take-off at Madrid’s Barajas airport last Wednesday.

Mrs Roa, who has suffered for ten years from prurigo nodularis – an itchy skin condition that is non-contagious – tried in vain to explain the nature of the disease.

A doctor who happened to be on board confirmed the diagnosis and Mrs Roa telephoned her dermatologist who offered to fax the airline a medical certificate giving permission to fly.

But staff refused to listen and order the woman and her daughter off the flight which was bound for Trapani, in Sicily. Five officers from Spain’s civil guard boarded the aircraft to escort them off after the pair refused to go quietly.

“I was told several times that they did not care what the disease was and that as I could not prove it was not contagious I couldn’t fly,” Mrs Roa wrote in a complaint lodged with police against the airline.

Tags: , ,
Posted in New Site Postings | 4 Comments »

Ryanair fined 3 million euros by Italian aviation authority for failing in passenger care

Monday, May 17th, 2010

Ryanair, the World’s most hated airline, have been fined 3 million euros (£2.5m) for failing to help passengers after cancelling their flights during the volcanic ash crisis.

The Italian civil aviation authority said that it knew of 178 cases where passengers did not receive mandatory assistance, such as food, between 17 and 22 April. This is quite despicable behaviour.

Ryanair are in typical fashion denying the allegations and claim they are “complete rubbish”.

“Ryanair fully complies with EU [Regulation] 261 and has been complimented by the EU,” the spokeswoman said.

Italy’s air agency, Enac, accused Ryanair of failing to provide passengers at Rome’s Ciampino airport with drinks, foods and accommodation as required by European law.

Enac found that most other airlines had managed to meet their obligations despite the difficult circumstances. Ryanair obviously think they are above the law.

Under EU Regulation 261, if a flight is cancelled, those flying with European carriers into or out of the EU have the right to a refund or to be re-routed.

If passengers chose the latter, they have the right to care – such as accommodation and meals – while they wait.

Tags: , ,
Posted in New Site Postings | 2 Comments »

Ryanair cause uproar by refusing to pay compensation to those stranded by volcano

Wednesday, April 21st, 2010

Ryanair, the World’s most hated airline, are refusing to pay compensation to passengers left stranded by the volcano and only paying back the cost of the ticket, according to Breaking News Global.

They report that there is “fury” amongst passengers and state that:

“compensation claims continued to fall on deaf ears as the company remained steadfast in its approach to refuse help to those stranded by the volcanic eruption in Iceland.

Those seeking Ryanair refunds for cancelled flights will get the price of the ticket and nothing more, something that contravenes EU regulations.”

Bully boss Michael O’Leary has been quoted as saying:

“we’re definitely calling for a suspension of these ludicrous passenger compensation rules, which entitle passengers, even those paying 20 or 30 euro airfares, to seek reimbursement.”

EU guidelines state that accommodation, meals, drinks and alternate travel routes should be offered to passengers under these circumstances.

Ryanair are going against what EVERY OTHER AIRLINE is doing in withholding this assistance.

Ryanair’s continued poor treatment of passengers is likely to further damage an already tarnished reputation. The carrier were recently voted the “Least Favourite Airline” in a TripAdvisor poll of European airline passengers.

Tags: , , , ,
Posted in New Site Postings | 13 Comments »

Ryanair’s volcanic level of flight cancellations continues due to ash cloud

Tuesday, April 20th, 2010

Ryanair, the World’s most hated airline, have cancelled all flights between the UK and Ireland until 1300 GMT on Friday to allow the airline to clear any backlog of stranded passengers in mainland Europe.

Ryanair have also extended the cancellation of all Northern Europe flights from Wednesday afternoon to Thursday afternoon.

The cancellations are hitting Ryanair where it hurts. Ryanair reported today that it expects the disruption to flights caused by volcanic ash clouds over Europe will be about EUR42 million in fiscal 2011, as long as it can start flying normally by Friday.

The disliked carrier also said it expects net profit for the year ending March 31, 2011, to be impacted by about EUR6 million per day over seven days of disruption. The airline said normal flight operations will resume from about 1300 GMT Friday, according to its “current best estimate.”

Tags: , , ,
Posted in New Site Postings | 3 Comments »

Volcanic ash cloud further grounds Ryanair aircraft as share prices plummets

Monday, April 19th, 2010

Ryanair, the World’s most hated airline, have extended the cancellation of all their flights into and out of the UK until Wednesday at the earliest due to the volcanic ash cloud hovering above us resulting in a large 6.7% dip in their share price!

Ryanair Holdings PLC has led the decline in European airline stocks as the air-traffic ban that’s grounded tens of thousands of flights since last week extended into a fifth day today.

Airlines may lose as much as $300 million a day due to shutdowns, according to an estimate by the International Air Transport Association. The cancellations began after an April 14 eruption at the Eyjafjallajökull volcano in Iceland spewed dust across European airspace.

“It looks like at the minimum you are going to see an average of a week’s financial impact on the airlines,” analyst Joe Gill at Bloxham Stockbrokers in Dublin said by phone. “For highly geared airlines that’s a lot of money.”

Tags: , , ,
Posted in New Site Postings | 4 Comments »

« Older Entries