Posts Tagged ‘Worst airline’

Ryanair aircraft engine shuts down during flight to Spain

Monday, August 23rd, 2010

An engine on an aircraft operated by Ryanair, the World’s most hated airline, has been shut down in mid-air during a flight from Ireland to Spain.

The Ryanair Boeing 737-800, registration number EI-DLV and operating as flight number FR-7152 from Dublin to Santander, was on it’s approach to Santander airport when the crew reported they needed to shut down an engine. The airplane continued into Santander and thankfully arrived in one piece.

A replacement Boeing 737-800 was dispatched to Santander in order to perform the return leg but this resulted in a delay of over 9 hours for the poor passengers waiting to board in Spain.

Passengers were not charged extra for the luxury of a replacement aircraft, as far as we know.

Mr O’Leary was not ingested into the engine and therefore this could not have been a contributing factor to the incident.

Were you on this flight? If you have any stories or photos, please do email us at editor@ihateryanair.co.uk

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Ryanair have passenger arrested for refusing to pay for disgusting sandwich on board flight

Wednesday, July 21st, 2010

Ryanair, the World’s most hated airline, have had a passenger arrested upon arrival at his destination for complaining and refusing to pay for a disgusting sandwich, report VG Nett.

Henry Wolf, 52, was on a flight from Germany to Rygge (somewhere in the middle of nowhere) when he decided to live life on the edge and buy some of the Ryanair in flight food, if one can call it that. He decided to buy the “Freshly Made Premium Sandwich” for 4.50 euros from the airline’s “menu”.

“I thought I’d be a little crazy and buy the one that was described as “freshly made” instead of the one that was described as “normal” for three euros.” said Mr Wolf.

“When I got the sandwich it was so different from that in the menu and was as soft as rubber when I took a bite. I believe it was inedible”, he added.

Mr Wolf called over a stewardess and said that he wanted to return the food and that he would not pay for it. He explained that he would pay for the beer he had ordered and that perhaps he could swap the sandwich for a chocolate muffin.

The stewardess replied that she would report him to the police. We can only imagine that this would be for theft?!?
On arrival, 3 police officers were waiting and arrested him, taking him away for interrogation!

“When the police heard why they had been called they laughed their heads off” said Mr Wolf.

“I’ve traveled a lot, but never experienced anything like it. I think Ryanair overreacted, and that was pretty stupid to contact the police for a sandwich” he said.

Police at Rygge confirmed the somewhat unusual event.

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Ryanair passenger seriously injured in accident in Girona

Friday, July 16th, 2010

The Aviation Herald is reporting today that a woman fell from the airstairs from a plane operated by Ryanair, the World’s most hated airline, seriously injuring herself.

The Ryanair Boeing 737-800, registration EI-DAX performing flight FR-9396 from Girona to Leeds with 162 passengers and 6 crew, was boarding for departure, when a female passenger fell through the railing of the integral air stair of the aircraft.

The NTSB reported, that the woman received serious injuries.

The accident is being investigated by Spain’s CIAIAC (Comision de Investigacion de Accidentes e Incidents de Aviacion Civil).

This is not the first time that Ryanair have had problems with the airstair units that they insist on using to save money.

On June 27 last year, a Boeing 737-800 had parked at Dublin Airport following a flight from Krakow. During disembarkation from the rear door the first three passengers emerged from the aircraft onto the mobile air stairs unit. The stairs then partially collapsed.

Investigators for the Air Accident Investigation Unit (AAIU) of the Department of Transport, found the locking mechanism on the unit was creating a “false” lock condition which was sufficient to allow one person to stand on the sliding stair without adverse consequence, but not three.

Read more: http://www.irishexaminer.com/ireland/kfcweyojidoj/rss2/#ixzz0tqQvZS24

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Ryanair chief O’Leary forced into humiliating apology over claims that Easyjet’s Stelios was a liar

Thursday, July 15th, 2010

Michael O'Leary, Ryanair's chief executive

Ryanair, the World’s most hated airline, have agreed to pay libel damages to the founder of EasyJet for falsely accusing him of suppressing reports about the company’s performance.

Sir Stelios Haji-Ioannou sued Ryanair because of ads which accused him of stopping publication of weekly reports on EasyJet’s on-time performance. One ad, which showed Stelios with a long nose, called on him to “stop hiding the truth.”

Stelios was no longer in management at EasyJet, but was a non-executive director and major shareholder.

When Stelios protested, Ryanair ran more ads proposing to settle the issue by a sumo wrestling match or a foot race, and calling Stelios a “chicken.”

The ads were published in The Daily Telegraph, The Guardian and on Ryanair’s website in January and February.

Chris Scott, a lawyer representing Stelios, said in court that Ryanair and its chief executive, Michael O’Leary, accepted that Stelios did not lie, had unreservedly apologised and agreed to pay damages and his legal costs.

“This was an unpleasant personal attack on me by a large public company, made worse by the way O’Leary responded to the legal complaints,” Stelios said in a statement. He was not in court Thursday.

Stelios’ representatives said Ryanair had offered 50,100 pounds ($64,200), which Stelios had accepted and would donate to his philanthropic foundation.

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Ryanair slammed by ASA for ‘misleading’ newspaper advertisements

Wednesday, July 14th, 2010

Ryanair, the World’s most hated airline, have again been slammed by the Advertising Standards Authority for misleading customers with offers of low fare offers.

The excuse for an airline placed two newspaper adverts offering £10 one-way fares, but with sneaky small print explaining that the offer was subject to “restrictions”.

The ASA investigated the ads after they were tipped off by good old EasyJet. Their report highlights that the ads were indeed “likely to mislead”.

Surprisingly, Ryanair have declined to whinge and moan in reply. Silence is golden eh! They did however attempt a cheap pop at Easyjet for making the complaint. Get a life O’Leary.

The specifics of the complaint surround £10 one-way fares to Gothenburg and Dusseldorf and the extra small print that mentions that the offer is of course not an offer but a standard rip off fare. “Subject to availability and excluded fees and charges” in Ryanair speak.

The ASA agreed with Easyjets complaint and said in its report that readers were likely to believe the £10 deal was a fixed price.

The ASA said: “Because we considered that consumers would understand ‘£10 one way’ to mean that all flights to Gothenburg and Dusseldorf-Weeze were available at £10, and because we had not seen evidence to support that claim, we concluded that the ads were likely to mislead.”

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Whinging Ryanair to seek to prevent judge from hearing its cases

Thursday, June 17th, 2010

Ryanair, the World’s most hated airline, will apply next week to prevent a High Court judge hearing any more cases involving the airline on the basis of the views he has expressed about the company in recent actions, including remarks that the truth and Ryanair are “uncomfortable bedfellows”.

Martin Hayden SC, for Ryanair, told Mr Justice Peter Kelly yesterday his client wished the judge not to hear cases involving Ryanair in light of comments made by him in recent proceedings involving the airline.

Mr Hayden made the application as the court was adjourning proceedings in which Ryanair is being sued over its alleged delays in paying airport charges.

Mr Justice Kelly said he would not hear an application made “on the hoof” and it would have to be brought properly through a motion and grounded on affidavit. He returned the matter to next Monday.

Last week, the judge refused to allow Ryanair to appeal to the Supreme Court against his refusal to allow it to bring a judicial review challenge to new charges at Dublin airport. He ruled that Ryanair had failed to advance any point of law of exceptional public importance arising from his refusal which required determination by the Supreme Court, nor had it advanced any public interest grounds for an appeal.

The judge also told Mr Hayden he could not “be serious” in seeking to appeal orders for costs made against it by the judge in light of his findings that Ryanair had seriously misled the court and told untruths to and about the court and to Minister for Transport Noel Dempsey. He remarked at the time that he could have considered jailing orders in light of the untruths told by Ryanair.

The refusal of leave to appeal means Ryanair cannot pursue its bid for a court order aimed at quashing the Commission for Aviation Regulation’s decision last December approving charges for Dublin airport for the period 2010-14.

Mr Justice Kelly had previously refused Ryanair leave to bring a judicial review on grounds that the airline had itself said its preferred and most effective means of dealing with its complaint about charges was through an appeal to the appeals panel.

The judge had also said, given untruths told by Ryanair to and about the court, and to the Minister, that he was driven to conclude “the truth and Ryanair are uncomfortable bedfellows”.

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Woman thrown off Ryanair flight ‘for skin condition’

Wednesday, June 16th, 2010

Ryanair, the World’s most hated airline, have thrown a woman off a flight in Spain because cabin crew feared a rash on her arm was contagious, despite assurances from a doctor on the flight that it was not.

A senior flight attendant noticed spots on the arm of Patricia Roa, a 59-year-old Spanish woman, and asked her to leave the plane before take-off at Madrid’s Barajas airport last Wednesday.

Mrs Roa, who has suffered for ten years from prurigo nodularis – an itchy skin condition that is non-contagious – tried in vain to explain the nature of the disease.

A doctor who happened to be on board confirmed the diagnosis and Mrs Roa telephoned her dermatologist who offered to fax the airline a medical certificate giving permission to fly.

But staff refused to listen and order the woman and her daughter off the flight which was bound for Trapani, in Sicily. Five officers from Spain’s civil guard boarded the aircraft to escort them off after the pair refused to go quietly.

“I was told several times that they did not care what the disease was and that as I could not prove it was not contagious I couldn’t fly,” Mrs Roa wrote in a complaint lodged with police against the airline.

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Ryanair named and shamed in list of least ethical companies in the world

Friday, January 29th, 2010

Ryanair, the World’s most hated airline, have been named in the 12 least ethical companies in the World.

This week, the Swiss research firm Covalence released its annual ranking of the overall ethical performance of multinational corporations. The idea behind the Covalence research is that there’s value – both for companies and consumers – in measuring corporations against an ethical standard.

To complete its ethics index, Covalence compiled both quantitative and qualitative data, spanning seven years, for 581 companies. The data encompass 45 criteria that include labor standards, waste management and human rights records. And because it is a reputation index, the Covalence survey also incorporates media, industry and NGO documents into its evaluation.

It came as absolutely no surprise to us, therefore, to discover Ryanair listed in the top 12 worst companies in the World.

In it’s findings, Covalence noted that Michael O’Leary, the CEO of Irish budget airline Ryanair, is “known for his outrageous behavior and aggressive cost-cutting measures” and that “employees of his company are reportedly forbidden from using the company’s pens or charging their cellphones with its electricity”.

O’Leary has also been known to get nasty with customers, yelling and cursing at one person who requested a refund after a relative fell ill.

Congratulations to O’Leary and Ryanair on their effort at gaining this fabulous accolade.

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Ryanair win the TripAdviser Worst Airline award for 4th year running

Tuesday, December 22nd, 2009

Ryanair, the World’s most hated airline, have been voted exactly that in the annual TripAdviser travel awards.

TripAdvisor UK announced the results of its annual travel trends survey of more than 700 Britons, revealing that travellers are unable to predict the final cost of their flight, with nearly one-third paying unexpected additional costs at check-in.

Travellers have become more surprised by the final price of their air ticket in the past three months. As a result of ‘add-ons,’ 73 percent have been surprised by the final cost of flight, up five percent from a survey conducted in September.*

Additionally, 32 percent, up 18 percent from three months ago, have checked in at an airport and paid additional costs they were not expecting.

The favourite airline for British travellers is Virgin Atlantic. For the fourth year in a row, Ryanair is travellers’ least favourite airline by an overwhelming 41 percent, up from 30 percent last year.

It’s the 4th year in a row that Ryanair have “won” this prestigious accolade and demonstrates clearly that they are universally hated.

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