Comments on: Who else hates Ryanair?

By: Laura

Laura — Tue, 20 Oct 2009 17:03:55 +0000

My wish is that some Latin American wake-up calls are applied to senior ryanair staff….or just O’Smiley.
One bullet in the knee cap is all it would take. Then another, & however more as reqd until the message is driven home forever.

Reason? – There is no need for treating people like dirt, & he should be punished effectively for it happening.

By: mrs richaredson

mrs richaredson — Sat, 10 Oct 2009 16:30:45 +0000

I have no choise but to fly Ryan scare ? as its the only line from dinard to uk, as a elderely person , the latest hatefull flight i asked for a drink of water as soon as i was boarding the plane as i was in so much pain due to swoolen ankle caused by two fractures, i needed it at that time to take the prescibed medication !! Answer no you cant have any as wedont carry extra water !!!then rudely pushed by me. if iwasn`t so upset i would have requested a bath instead !! the passengers were horrified a gentle man insisted i should have some water .the next staff said she would help me when we were all seated. but to no avail they all ignored through out the flight, the stin'''''''''''' hate;;;;;;; ripp off crap;;; air line!!.

By: Trev

Trev — Mon, 28 Sep 2009 02:58:33 +0000

Correction:

I haven’t flown ryan Air in years. they are in a word ….rubbish. I was in the Airport (stanstad ) flying back to Dublin with my girlfriend a few years ago, arrived 1.5 hr before flight. I was told there was a problem with the credit card booking and I couldn’t fly.
Hmmm i thought, my girlfriend and I booked together on the same credit card. I told them this and was ignored. Now i am pretty assertive, and I kicked up a storm, but to no avail. I then figured out they had oversold the flight and the fact my last name was near the end of the alphabeth, I reckon they just bumped me.
I told one of the ground staff i knew where Micahel o leary lived and she said and I quote ” Could you bomb his house for me” , that was one of his own staff. I just couldn’t believe it. I was going to go full on complain, but instead I never flew with them again, and I never will.

There new scam with boarding passes was just felt by my brother girlfriend 40 euro ….she tried to print one off but it was “too soon” before flight. I had told her not to fly them. So here is my 2 cents, screw the low cost , i’ll pay a little extra and have peace of mind, and a more relaxed flight.
And Michael i wouldn’t dream of bombing your house but i probably would piss on your garden plants….. Peace:-)

By: Han Maenen

Han Maenen — Sat, 22 Aug 2009 19:16:04 +0000

Ryan: you claim that people can send complaints via the Ryanair website. Everybody knows that that is not true. Complaints have to be sent to Ryanair in writing or by fax. However, complaining to Ryanair is a fruitless experience anyway. Anyone who has been stung by this hornet of a company should never board Ryanair planes for the rest of their life. I think that Ryanairs ‘complaints section’ is a Reisswolf cart in one of their offices. Reisswolf (TearingWolf) is a company that destroys archives and documents and recycles the paper.
And last but not least: “Fly Ryanair! The airline with the lowest fares and the most and the highest ‘ancillary’ charges!”

By: nmh

nmh — Tue, 18 Aug 2009 18:30:13 +0000

I have written complaints today to Stephen McNamara at Ryan Air and the Office of Fair Trading. Their standard terms and conditions seem to be unfair and abusive to innocent consumers, who have virtually no choice but to pay penalties for minor infractions.

If this apparent abuse of the consumer does not deserve a full OFT investigation, I do not know what does. If I receive any thoughtful responses, I will post again. Thanks in the meantime for the useful Ryan Air and OFT links.

By: slotter

slotter — Mon, 17 Aug 2009 18:02:45 +0000

What a fantasic blog! The last time I used Ryanair, and I mean the LAST time, was a year or so ago. I was going to visit my mum for a holiday and took a little guitar with me to practice for some gigs I had coming up. The guitar is tiny tiny tiny.. smaller that most of the wheely suit cases people take up as hand luggage. I get to the gate and they stop me and say “you can’t take that up with you!” They told me I should have bought an extra seat for it or checked it in (it was in a soft case and is over 50 years old). I explained that it is tiny.. smaller than most peoples hand luggage and the girl called her boss, who told her that I had to leave it or not get my flight.. her exact words were “Throw it away, leave it in the garbage, whatever, but it’s not coming onboard.” (This was all in Spanish as I was flying Gerona to East Midlands). I was treated like a F**king terrorist for having a guitar. Luckily, one of the girls at the gate was a sweet Argentinian girl and took the guitar with her and gave me her number. I got the guitar back when I came back to Spain.

I will never in my life set foot on another Ryanair flight again. They are the epitome of bad service and I’m a happier man for having found this blog.

Love
Slotter

By: Ryan

Ryan — Mon, 17 Aug 2009 13:15:04 +0000

Ryanair.com are a completely legit and legal operaring company by EU and Irish Laws.

Providing the lowest fares for millions of customers annually. Also the most on-time flights. If you have any complaints then please send them to us via http://www.ryanair.com

Thanks and remember, Fly Ryanair.com for the lowest fares to hundreds of European destinations.

By: a khan

a khan — Thu, 16 Jul 2009 11:24:41 +0000

has anyone mistakenly bought a ryan air ticket for wrong date and had amount refunded?The system booked me a return date for march 2011 clearlyin error- and i have been told i wont get refund…as ryan air would have changed ticket if i needed it…presumably at a greater cost than the bought ticket!
anyone any ideas..

By: Gordon McGinn

Gordon McGinn — Sat, 20 Jun 2009 13:14:17 +0000

Dear Jon

Try this telephone number, email and address

Stephen McNamara
Head of Communications
Ryanair Head Office
Dublin Airport

telephone: +353-1-812 1271
fax: +353-1-644 6 25
email: mcnamara@ryanair.com

also, try the Government Department: Office of Fair Trading
telephone: 08454 04 05 06
email : enquiries@oft.gsi.gov.uk.

All the very best with this slippery fish of a company

Gordon

By: jon

jon — Fri, 22 May 2009 17:16:37 +0000

Aaahhh. My mum is disabled and therefore HAD to check-in. However they say that she can claim the fee back.. WRITE TO THEM!! at Dublin Airport (no Postcode)
Done that in April 2009. No reply…..
I have tried faxing them on 003531 8121230 or 8121213 from the UK but it wont connect!!!
Anyone got a better number ( am i dialing the write code?)
I’ve also tried e-mail at info@ryanair…
I’ll post any updates.
still no reply!!! ,,, Thanks I enjoyed that moan but its the principal!!
PS They were very good with supplying a wheelchair at Liverpool and Rome AND someone nice to push it!! See they can be nice!! REFUND PLEASE…