Have just been on a short trip to Dublin from Luton which should have been a fun and relaxing weekend but we made the mistake of flying with Ryanair. Firstly we had over a three hour delay on Friday evening with not even an apology or an offer of a coffee. Then coming back we experienced the very best of customer service Ryanair has to offer (not to mention the required hour delay) – inane check in staff stopping just short of uttering ‘computer says no’.Zero customer service, herded around like cattle from queue to check in for Tony O’ Leary to make a lousy extra three euro – the very worst kind of cancerous capitalism.
We hate Ryanair.
today my friends went to Stansted airport to get his flight for Glasgow.
He got the boarding pass and was 1 and half hour early to his flight schedule and was waiting for the gate to open but at the last 5 minute they open the gate.
AND HERE IS THE CHEATING BEGINS… they told him to get his visa check before boarding. How can he get it checked in 5 minute which is almost other side of the flight?
My friends ran to do visa check and get it done in 8 minute came back. But just because they were 3 minute late they did not allow him in the flight and told them to book next flight.
They should have informed when he got his boarding pass but at the last minute they told him to visa check.
It is clear fraud going on..
They are cheating as ticket was of 280 pound for three person and telling him to book another.
Please do not go for this kind of airlines which will let every one suffer one day.
Been waiting since the 20th of April for a refund due to volcanic eruption applied for it on the day that Ryanair cancelled the flight ( up to 10 days for refund) . Received an email on the 6th May and applied for the refund again assuming they didn’t receive the first request for a refund, the email as follows… and still no further word to this day:
Re: Booking Confirmation: xxxxx
We sincerely apologise for the cancellation of your flight scheduled to depart between the 15-22 April.
As you are aware the flight was cancelled because of the closure of European airspace following the volcanic eruption in Iceland
It would appear that ryanair are holding onto the refunds as long as they can, the longer they wait the more money they make in interest which is totally irresponsible as thousands of people went without there holiday and still no payment,
PS i received the full refund from the hotel within five days of cancellation,
Totally dissapointed and will not be flying with Ryanair again
Applied for refund as flight cancelled due to volcanic eruption. I have received an email from Ryanair on 22nd April 2010 confirming that my refund request has been processed back to the form of payment used to pay for my booking and the issuing back will take 5-7 working days to process this refund amount back to my account. Today it is 28th May and money still not in my account. Their customer service is non existent, u can wait as long as u wish on the line trying to call them and at the end after 40 minutes of waiting they disconnect you. The airport staff cant help u as they dont know anything. Rubbish airline. The worst ever!!!
I just got off the phone to Ryanair Customer Services, I was due to fly back home from Malaga on 17 April 2010, but actually arrived back on next available flight on 25 April, After a 20 min wait on the phone i got through to someone, they assured me that i would be receiving my cheque within 5 days.
And note, the flight which Jasphal discussed was an INTERNAL FLIGHT! From Stansted *GB) to Glasgow (GB)!
After submitting my claim for the expenses and return flight after the volcanic ash disruption by FAX as requested I have received this reply which I think is classic even for Ryan Air:
….normal blurb about their apologies for flight disruption….As requested we have refunded your canceled flight. As you have requested a refund you are no longer able to claim for expenses….
It goes without saying – we have NEVER requested a refund as our original flight was v cheap and the flight we had to book to replace it as we couldn’t get through over the phone was really expensive.
I’ve just got off the phone to the call centre and they wouldn’t even talk to me. Saying there was no way to contact the refunds team and that as we had requested a refund we had no further claim with them.
I can only wish them the worst and promise never to fly Ryan Air again.
Hi all, same issue as above…email received that I would get refund within 7 working days (19thMay) not heard anything so just called. The agent said their records show my claim has been processed but I insisted nothing has been lodged into my account. He said to fax a copy of my bank statement to customer services +35315081702 to prove this!! its only 30euro but as its ryanair I want my money back!!lol
It always amazes me that people complain about “lack of service” etc from Ryanair. What do you expect from a company that charges on average about €20-€50 per flight? I fly thousands of miles every year and I made a decision NEVER to fly with Ryanair because of the way they treat their staff. Almost none of them have a permenant contract of employment, the wages are absolute shite and working conditions could only be decribed as draconian so why would they make ANY sort of effort!? Why do I say this? I used to work for them! They are (management) by far the WORST, most dishonest shower of of people you are ever likley to come accross. The way that they treat passengers are what can only be decribed as second class citizens! Imagine how they treat their staff. Micheal O’Leary: Wanker of the highest order.
I can’t wait for the day Ryanair go bust, they must be feeling it as they have still not given me back my refund for the iceland volcanic ash disruptions. It’s not been 4 months and nothing, no emails confirming or not comfirming, received the usual flight cancellation process… SURELY I mean seriously surely ryanair know who was on the flight, how much they paid and if a refund is due to that person being htat they didn’t transfer onto another flight. If they don’t know this then they are even worse than I thought they were. They are a digusting company with terrible if null customer service, the website is confusing and they purposely make it difficult for complaints to be made… No more Ryanair! I’ll fly with whoever the competitior might be and I don’t mind paying the difference. Eventually ryanair will go bust…..